FAQ

If you are unsure about choosing the right size, our size chart will help you.

We're sorry about that. This could be an error in the email address provided with the order or an error in the system. Do not hesitate to contact us at any of the listed customer contacts and we will solve everything together.

GoPay should automatically send you an email informing you that the payment was successful. If you have not received any e-mail, do not hesitate to contact any of the listed customer contacts and we will solve everything together.

Yes, it is possible. Contact us at any of the listed customer contacts and we will solve everything together.

Send us a photo of the damaged packaging and we will send you a new one immediately. We believe that we will be able to fix it in time.

Yes. In the last step of the order, you choose whether you want to deliver the goods to or outside the EU. Write the country of delivery in the note.

We always try to ship the goods the next day after receiving the order. The products should arrive to you within 2-3 working days.

We do not attach a printed invoice to the shipment. You can find it in the last e-mail you received from us. If you are unable to trace the email, please contact our customer service.

Yes, in the period before Christmas and Valentine's Day, we offer an extended return period of up to 60 days.

The goods will arrive at the collection points within 2-3 working days. We will inform you by e-mail as soon as it is possible to pick up the package.

You can have the goods delivered by one of the carriers we use. We also offer the possibility of self-pickup at several collection points in the Czech Republic and Slovakia.

We offer all available payment options that you are used to. You can pay with us immediately online, by bank transfer or cash on delivery.

Try to contact us. It is possible that we will find spare pieces. If we do not find any, we will try to find similar alternatives or refund your money.

Yes, the goods can be returned or exchanged within 30 days of delivery. The goods must not be washed, tested, worn or with any other signs of damage.

Nothing happens. You can download the new return form HERE.

We return the money within 14 days of receiving the shipment.

All information about complaints can be found HERE.

The invoice is part of the last email you received from us. You can download it here at any time. If you are unable to trace the email, please contact us.

All information for return, exchange or complaint can be found HERE.

Collection points are used only for viewing and collection of goods. The address for these purposes can be found HERE.

Our products can be viewed, tested and purchased at any collection point. A detailed list of sale and collection points can be found HERE.

We currently only have the online store. However, we have several collection points where you can come and see us, try out the products and possibly buy them.

Unfortunately, this is not possible.

All products are made of natural and premium materials. You will find the detailed list of materials of a specific product in its detailed description.