FAQ

Frequently Asked Questions. For a perfect shopping experience.

FAQ

Choosing the right size

We strive to develop our cuts to align as closely as possible with standard ready-to-wear sizes. However, due to the high proportion of natural materials, some shrinkage may occur. Therefore, if you are between sizes, we generally recommend choosing the larger one. If you have a consistent standard size, it will most likely fit you here as well. You can also use the size chart provided for each product as a guide.

Where are our products made?

Our brand's entire portfolio is manufactured exclusively in the EU. For us, sustainability is not a marketing tool, but an essential part of our brand's DNA since 2008.

What materials do we use?

In the vast majority of cases, we manufacture using purely natural materials. If certain requirements prevent us from using a 100% natural material, we choose the lowest possible amount of additives. The primary materials we use are 100% organic cotton and linen. Across our entire production, you will not find plastics or other synthetic substances in 99% of cases. We reserve 1% just in case we missed something. In our production, you will find packaging materials made only from 100% recyclable cardboard, and our buttons are made from pressed seeds – a material called Corozo.

How long do we offer our products?

The permanence of our collections is one of our principles of sustainability, while also providing comfort and certainty for your repeat purchases. We keep products in our collections for a very long time so that you can grow to love them and restock whenever they fit you perfectly. We only modernize them periodically. This allows you to avoid the constant search and the risk of poor purchases that lead to waste. There is beauty in simplicity—be inspired by our lookbooks and combine basic products in hundreds of ways. Incorporate our pieces into your capsule wardrobe.

How should I care for your products?

Laundry symbols are an integral part of every tag or print on our products. Due to the high proportion of natural materials, we recommend following them carefully to avoid excessive shrinkage or fiber damage. Generally, we do not recommend tumble drying, dry cleaning, or using laundry additives such as color catcher sheets. On the contrary, we recommend less frequent washing (often, simply airing the products out is enough) at lower temperatures. Ironing is recommended.

How can I exchange, return, or claim a refund for a product?

You can exchange your goods worry-free within an extended 30-day period from the date of receipt. Goods can also be returned within the statutory 14-day period. You have the right to file a warranty claim for up to 24 months. Detailed instructions for the return and exchange process can be found on our Exchanges & Returns page.

Where can I find the return form?

The form for exchanges, returns, or claims, including all instructions, can be found on our Exchanges & Returns page.

I haven't received an order confirmation or any updates on my order status

We often discover minor typos in our customers' email addresses, or emails may end up in spam folders. This might be the case for you, or another technical error may have occurred. Please contact us; we would be happy to check the status of your order.

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